普雷斯科特山谷旅游套票 | 普雷斯科特山谷机票+酒店优惠低至 4 折

None of the towels in the bathroom were clean, all some black spots or yellow spots on them. Then found cockroaches in the room. Went to the manager to get a different room and the manager was nowhere to be found. Instead, there was a kiosk with a person on the screen set up like a zoom meeting to talk to. Eventually we got keys to a different room and after inspecting that room for approximately 30 seconds, found more cockroaches. Went back to the managers office and manager was still nowhere to be found, however the kiosk machine broke/froze and the manager finally came out. He then put us in another room, which did not have bugs but was still very dirty, had hair balls all over the place and dirt that looked like it had been swept under the bed instead of being swept up. The shower floor was also black and dirty and the vanity in the bathroom was coming apart and was held together with silicone. We went back to the managers office to get a refund because of the poor experience and he told us that we would have to call Expedia for the refund even though we paid him for the room. After talking with Expedia, they informed us that they would try and get in contact with the manager about our refund but were eventually unsuccessful. Because of how dirty the rooms were, we even opted to get another hotel and had to pay for it using more money as the manager would not refund our money for the issues the hotel caused.

Loved it. The other business on the property was a big plus to go along with the clean room itself.

the property seemed to have been maintained well with its period theme. The restaurant featured well prepared meals. The service staff throughout the hotel were friendly and helpful.